Report a Problem FAQ's

Cancelling a Work Order

Should you need to cancel a work order in which the provider has not checked in onsite yet, you can do so from right from within the work order on your dashboard by following the simple steps below: Elevate Vi...

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Un-Assign a Provider

If you would like to remove a provider but wish to reassign the work order to another provider rather than cancelling, this can easily be done within the work order from your dashboard. Below are the simple st...

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Scope of Work Incomplete or Incorrect

In a circumstance in which a provider has failed to complete a portion of the scope of work as required per the work order agreement, you do as the buyer have the ability to mark the work order incomplete. Whe...

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Provider Unresponsive

Should you have a situation in which you have a provider assigned who is being unresponsive, here are some steps we highly recommend you take. Urgent Matters: Send a Work Order Message to the provider immed...

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