Scope of Work Incomplete or Incorrect

In a circumstance which a service provider has failed to complete a portion of the scope of work as required per the work order agreement, you as the buyer have the ability to mark the work order as incomplete.  When you do this it not only tracks your request to the service provider within the work order messages, but it also generates an email to the service provider.  Below are some tips to help you succeed in getting the issue resolved quickly, as well as instructions on how to mark the work order incomplete.
 
Do’s:
  • Be precise in your notations as to what is missing or incorrect so the service provider knows exactly what they need to do.
  • Give a reasonable deadline to meet your requirements.
  • Refer to your posted policies regarding your companies requirements to be paid.
  • Refer the service provider to any previously requests you’ve made for corrective actions.
  • Any additional communication with the service provider should be documented in the work order messages so we have a record of them.
Don’t:
  • Avoid using threats as this typically prolongs the amount of time it takes to resolve the matter.
  • Don’t approve the work order prior to having ALL of requirements met as that indicates your acceptance of the completed work.
  • Avoid getting into a battle with the service provider, if you need assistance with communicating information to the service provider you can contact support by Reporting a Problem  within the work order, or you can contact your Field Nation Account Representatives.
  • If a work order is in dispute between you and the service provider, do not reassign that particular work order, you should then Copy the Work Order and publish it if you need to find a new service provider to complete any missed items.
 
How to Mark a Work Order Incomplete:
  • From within the work order, towards the right side under the provider info, click Mark Incomplete.
  • Select the reason from the dropdown.
  • Enter the description of what is missing or incorrect.
  • Click Mark Incomplete.
 
You will then be able to see a work order message with the same information to the provider and you communicate as needed through that chain.
 

 

Attachments

Classic_View_-_Mark_WO_Incomplete.pdf Classic_View_-_Mark_WO_Incomplete.pdf
Elevate_View_-_Mark_WO_Incomplete.pdf Elevate_View_-_Mark_WO_Incomplete.pdf

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