Provider Quality Assurance Program

The Field Nation Provider Quality Assurance Program (PQAP) helps ensure the overall health of our marketplace.  Strong, positive outcomes encourage clients to continue working with both Field Nation and the talented service providers available through our Open Marketplace.
When a Quality Event is generated, Field Nation’s Customer Resolution Team follows this Provider Quality Assurance Program.  Examples of the most common Quality Events and consequences are outlined below:

Field Nation reserves the right to initiate the PQAP process for other events that are not listed above, skip steps, modify, and/or depart from the PQAP process at it’s sole discretion.  When a providers marketplace access is restricted, they will be unable to request new work, however, they may accept work orders routed directly to the provider through the buyers PPN (Preferred Provider Network).  Once a providers marketplace has been restricted, they must complete the Quality Training Session to be eligible for reinstatement. 
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PQAP_Policy_JO_Edited_05_09_2018.pdf PQAP_Policy_JO_Edited_05_09_2018.pdf

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