Code of Conduct
Field Nation's reputation hangs on the quality of the work and providers with whom we do business. Our unique ability to connect skilled providers with the needs of buyers around the world is what sets us apart.
What sets Field Nation providers apart is the quality of their deliverables and the professionalism with which they deliver them.
What sets Field Nation buyers apart is their dedication to quality and the expectation they will find it on Field Nation.
Field Nation is committed to the success and continued professional development of our providers and buyers. This is why we continue to innovate and improve our platform. We are consistently bringing new partners on board who offer unique training, certification and professional development benefits. Working tirelessly with buyers to ensure providers are immediately paid for the work they perform and that their excellence is recognized, promoted and valued is our priority. Here at Field Nation our goal is to consistently bring new independent and W2 providers from new industries and geographies into our system ensuring that the needs of all buyers are matched with the best quality provider available.
Our commitment to quality also means that we insist on excellence, safety and professionalism from each and every provider and buyer. We are uncompromising in the quest to bring together the best opportunities and the best providers.
This also means that if problems arise, we are committed to proactive solutions. But we cannot solve them alone. Field Nation is committed to working with our buyers and providers to resolve disputes, improve performance and help manage everyone's expectations.
Field Nation also understands that we are all only human and that life happens to all of us. For this reason, the cornerstone of our Code of Conduct is open, honest and fact-based communication.
We have created both a Support Escalation Process and Performance Improvement Process that are designed to help before issues get out of control.
Support Escalation Process
The Field Nation Support Team is available 24x7x365. If unexpected challenges arise, Field Nation insists that you communicate with Support. Field Nation Support may be reached at:
|1.877.573.4353 firstname.lastname@example.org||Update Support through the message system on your work order|
Support will engage the Quality Management Team when problems or challenges arise. Their job is to help you when life happens.
In the event of an emergency or threat to your safety, you should always call 911 and/or your local authorities.
Field Nation has set up a 24x7x365 support hotline to help resolve unforeseen challenges. That is our commitment to you. But it will not work if you do not take responsibility and initiate open, honest and fact-based communication with us.
Simply engaging the Support Escalation Process for a situation will never adversely affect your rating or standing with Field Nation. Any fault uncovered as part of the support escalation process will be handled separately, with integrity and on a case-by-case basis.
Understanding Field Nation's Open Marketplace
Field Nation providers who meet their commitments and utilize the processes in place can receive work through three avenues.
- Open Marketplace: work order opportunities posted to the Open Marketplace that match provider skill sets, location and availability are visible and open for bidding and/or acceptance.
- Preferred Provider Network: providers who are members of a buyer's Preferred Provider Network may view and/or bid and/or accept work orders that are posted exclusively to that network.
- Direct Work Order Routing: providers to whom work opportunities are directly routed may view and/or bid and/or accept those opportunities.
In the event that complaints and/or challenges and/or issues with work quality arise, Field Nation may temporarily or permanently restrict provider or buyer access to the Open Marketplace. This is to ensure that Field Nation continues to be the worldâ€™s best source for the highest quality work opportunities and work product delivery.
In the event that problems arise, Field Nation may choose to initiate the Performance Improvement Process outlined below.
Performance Improvement Process
The Quality Management Team is also responsible for ensuring that quality, safety and professionalism problems do not persist.
Providers on Field Nation may block any buyer from seeing their profile, and availability for any reason or no reason at all.
Similarly, buyers on Field Nation may block providers from seeing work order opportunities.
The powerful Field Nation platform tracks work progress, cancellations, delays, provider and buyer initiated issues, as well as other project data.
Field Nation's commitment to quality means that when we are notified about problems, whether through automatic Field Nation software alerts, a human initiated work order issue or a support phone call, we take action.
In all cases Field Nation will make every effort to resolve issues to the satisfaction of all parties involved. However, in all cases, Field Nation's evaluation is final.
Other provider performance offences and consequences are outlined in the tables and charts below. This list is not intended to be comprehensive but rather provides examples of the kinds of provider quality problems that Field Nation takes very seriously.
Any performance policy violation may result in a temporary or permanent suspension of Field Nation's Open Marketplace privileges as described above. Suspension does not remove access to work orders from Preferred Provider Networks in which the provider may participate. Neither does suspension prevent work orders from being specifically routed to the individual provider.
The chart below illustrates the most common performance events and their consequences
All performance event evaluations are reviewed by team of internal Field Nation quality management experts. Field Nation decisions are final.
Automatic Performance Tracking
Field Nation tracks work order performance for each provider and calculates a "Fault Event Ratio". If Fault Event Ratios rise above certain thresholds, corrective action is required.
Serious Events Explanation Conviction of a Crime by a competent legal authority, of a legal violation that occurred on a job site during an active work order is grounds for immediate removal from the Field Nation system and suspension of any outstanding, expected or anticipated payment, training, content delivery or other asset to be delivered by Field Nation; whether or not the asset originated with Field Nation.
Report of a Crime by a buyer or provider is grounds for immediate notification of local authorities and may result in the temporary or permanent suspension of user's access to some or all of the Field Nation platform.
No Call No Show and cancellations within 24 hours of a scheduled work order are serious breaches of quality, professionalism and contract. These are taken very seriously by Field Nation. Field Nation understands that life happens, families have emergencies and vehicles break down. However, all providers and buyers are expected to communicate with Field Nation Support when events threaten to disrupt an accepted and scheduled work order.
Posting Field Nation Work Order Details on Other Websites is a serious breach of trust and is grounds for immediate and permanent revocation of access to Field Nation and possible prosecution.
Sending an unregistered provider in place of the registered provider who accepted the work order is misrepresentation and grounds for immediate and/or permanent revocation of access to Field Nation's Open Marketplace.
Other problems not listed in this document may arise that Field Nation determines require Quality Management team intervention. Field Nation reserves the right to address any buyer or provider problem in the way(s) it sees fit.
Consistent or habitual performance problems will result in temporary or permanent revocation of access to Field Nation's Open Marketplace.
In the event that complaints are received about W2 employees who would otherwise fall under this policy, Field Nation will make every effort to inform the W2 employer and resolve the issues up to and including removal of the offending employee from the Field Nation system.
Evaluation & Measurement
Performance events are automatically flagged by the Field Nation system and/or logged by buyers and/or logged by providers.
All performance event evaluations are reviewed by a team of internal Field Nation quality management experts. Field Nation decisions are final.
For every 50 successfully completed and complaint free work orders, one minor Performance Event is removed from the user's profile. In this way Field Nation demonstrates our commitment to quality work!
Important: If you have any questions regarding incidents or would like to speak with someone directly about this policy, you may contact Field Nation at
Dos & Don'ts
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