Withdrawing your Available Balance

As a buyer you may request to withdraw your available funds.  You cannot withdraw funds that are being held due to a pending work order.  Should you have a work order holding funds that is no longer needed you should first cancel that work order, then the funds will become available again.

If you are a service provider looking for information on payment, please see the US Providers Payment article.

To Request Withdraw of Your Available Funds:

  • Login with your Admin profile.
  • Hover over My Company in the left side menu and select Accounting.
  • Click Withdraw Funds button towards the left under Account Balance.
  • Enter the amount you want to withdraw, there is a $10.00 minimum.
  • Confirm your mailing address in the case we cannot refund via credit card or E-Check.
  • Click the green Withdraw Funds button.
Funds deposited via credit card will be returned to the same card.  For funds deposited via ACH and E-Check funds will be returned via E-Check. Please note if the original credit card transaction is more than 6 months old funds will be returned via check.


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